If you're like me, you love quotes. They are a great and easy way to jazz up your website, newsletters, brochures and speeches. The 16 quotes that follow are from the blog Customer Service Point and can be used to inspire and motivate during staff orientations and trainings. Post them where staff and volunteers can see them each and every day. Choose the one that you love the most and, by using PowerPoint, turn it into a screen saver for your registration desk computers. Click on this link to find out how... Enjoy!
There are no traffic jams along the extra mile.
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
If we don’t take care of our customers, someone else will.
Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
The quality of our work depends on the quality of our people.
One of the deep secrets of life is that all that is really worth doing
is what we do for others.
The goal as a company is to have customer service that is
not just the best, but legendary.
The longer you wait, the harder it is to produce
outstanding customer service.
WILLIAM H. DAVIDOW
Being on par in terms of price and quality only gets you into the game.
Service wins the game.
Our greatest asset is the customer! Treat each customer as if they are the only one!
People expect good service but few are willing to give it.
Well done is better than well said.
Here is a simple but powerful rule - always give people
more than what they expect to get.
In business you get what you want by giving other people what they want.
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
Although your customers won’t love you if you give bad service, your competitors will.