Words of Wisdom -- Customer Service

If you're like me, you love quotes.  They are a great and easy way to jazz up your website, newsletters, brochures and speeches.  The 16 quotes that follow are from the blog Customer Service Point and can be used to inspire and motivate during staff orientations and trainings.  Post them where staff and volunteers can see them each and every day.  Choose the one that you love the most and, by using PowerPoint, turn it into a screen saver for your registration desk computers.  Click on this link to find out how...  Enjoy!

There are no traffic jams along the extra mile.
ROGER STAUBACH

Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
PETER DRUCKER

If we don’t take care of our customers, someone else will.
UNKNOWN

Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
DONALD PORTER

The quality of our work depends on the quality of our people.
UNKNOWN

One of the deep secrets of life is that all that is really worth doing
is what we do for others.
LEWIS CAROL

The goal as a company is to have customer service that is
not just the best, but legendary.
SAM WALTON

The longer you wait, the harder it is to produce
outstanding customer service.
WILLIAM H. DAVIDOW

Being on par in terms of price and quality only gets you into the game.
Service wins the game.
TONY ALESSANDRA

Our greatest asset is the customer! Treat each customer as if they are the only one!
LAURICE LEITAO

People expect good service but few are willing to give it.
ROBERT GATELY

Well done is better than well said.
BENJAMIN FRANKLIN

Here is a simple but powerful rule - always give people
more than what they expect to get.
NELSON BOSWELL

In business you get what you want by giving other people what they want.
ALICE MACDOUGALL

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
JERRY FRITZ

Although your customers won’t love you if you give bad service, your competitors will.
KATE ZABRISKIE

Comments

[bpo services]

I agree that quotes help motivates people to do so or reflect on it. Good ideas.

[sonia roody]

This is very inspirational, especially for those who want to maintain a good relationship between their business and their clients. Keeping your business alive takes time and effort, and these words of wisdom will keep you motivated and focused at your business.

[Inspirational Quotes]

Love your quotes, another great customer service quote by Peter Drucker:

"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer."

I truly feel that without satisfied customers you will not have a successful business.

[Outsource Call Center]

Nice post! I believe, Customer service isn't about being perfect. Customer service is about making things right, not just the immediate problem, but the root cause. And it is totally about listening to the customer. Thanks for sharing.

-fern-

[Outsource Call Center]

I also get this quote in one of the blogs that I came across with. "Treat the customer just the way you would like to be treated". I believe that to win in any market place you need to love your customers..

[Erwin]

Hi Jodi!

Glad the quotes were of service!

You talk of screensavers... I have created a screen saver (free for subscribers to Customer Servings, our newsletter) that shows these quotes, and many more. It's a fun little program that 'closes the curtains' to black, and fades the quotes in and out. It comes with a text file that you can amend if you like.

Great blog BTW! ;-)

At your service,

Erwin from customerservicepoint.com

[Portia Fields-Anderson]

As usual, you are always at the top of the game. Your care for your customers (first) and your business is evident and an asset to all of us who benefit from service. And we really do.

Portia

[Tom Vander Well]

Thanks Jodi! Great quotes here. In response to Robert Gately's quote, I often say, "There are no traffic jams when you go the extra-mile."

Cheers!